Design Option Paper

DOP will include the following sections: - What is Service Design/ User Centred Design - Why service design is important for financial instruments - Service design process for designing user friendly financial instruments - How to use service design to improve a Financial Instrument - How to use service design to design a Financial Instrument - How to use service design to evaluate a Financial Instrument - Financial Instrument Service Design Toolkit with guidelines on how to use it and practical tips - Description of the Pilots in Greece, Poland, Portugal: How we used the process to measure and improve the satisfaction level of the stakeholders that participated in the regional Financial Instruments - Case studies on user friendly financial instruments