Design of UP-STAIRS Energy Service OSS Framework

The OSS business model and its internal procedures will be developed Each service offered by the OSS will be defined and standardised in order to ensure all the pilot communities receive comprehensive assistance and all business and technical decisions for implementation comply with minimum operating standards The internal procedures will be agreed and the skills of the staff delivering the services identified in order to shape the team needs Opportunities to articulate the UPSTAIRS service through or in cooperation with other existing services will be analysed to ensure consumer acceptance and community uptake The specific methodology to bring together noncollectively organised consumers will be developed considering socioeconomic and technological aspects type of measures etc and the outputs of task 52 on assessing potential actors for collective actions It will entail the creation of a regional database of citizens interested in different measures that are willing to develop energy efficiency projects through collective action This intracommunity cooperation will represent the critical mass needed to optimize consumer collective purchasing power The database will be able to filter according to different criteria type of measure location expected investment and others and will be a scalable tool to put together nonorganised individuals and engage them into collective actions The UPSTAIRS OSS business model will be the platform through which the UPSTAIRS Implementation Champion may also facilitate the combination of collective solutions to optimise energy management eg distributed generation storage or demandresponse as an aggregate within the community to increase impact and bankability of the implemented technologies This standardised OSS business model and the methodology will deliver a flexibly designed framework in a dissemination format to be used for replication purposes Chapters in the delivered business model framework will include the regional adaptations from Task 25 in order to provide examples on different strategies to put an OSS for the promotion of collective actions into each of the 5 pilot regions