Chatbot for citizens and volunteers report

Summary
An internal release containing the design will be issued at M10 to allow the start of WP4 design phase, while the second release will contain the final design of the chatbot for citizens and volunteers. From T4.5.
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Web resources: https://ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e5ea668aee&appId=PPGMS
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